Here is what some of our customers recently wrote and emailed to us…
We recently engaged Mal to assist us with a termite inspection and infestation of our house. From the very beginning, Mal had demonstrated professionalism and dedication to a high level of customer service. He was diligent, knowledgeable and thorough in his approach to the inspection and we found him to be punctual, professional, courteous & very helpful in his dealing with us. In addition, we were very impressed that Mal took the time to give us a measured and fair assessment and solution. He was not pushy and gave us absolute confidence in his assessment and ability to deal with the problem.
We have also engaged Mal as our advisor in attending a meeting with the buyer and the buyer’s pest inspectors in dealing with this matter and Mal has absolutely shown his knowledge in this matters. We were absolutely delighted with the level of service we received from Mal and could not highly recommend him enough to any prospective customer. Yours sincerely, Wayne and Hannah Kua Sunnybank Hills
Just while I am here I would like to give you some feedback on the service I received from Mal Brewer. It is very rare these days to find people as polite and caring. I feel I received exceptional customer service off Mal and would like to let you know. He explained to me everything that was done with the barrier and made me feel very confident that the problem had been resolved. Hold on to this guy, because there are not many of them left out there. Kind Regards Tanya S
“My elderly mother was shocked by the $7,000 quote provided by 2 high pressure Hit Men pushing her to buy their over priced bait stations so we were thrilled to see the quote from Termite Solutions. Their quote to provide a Termidor Barrier with an 8 year life expectancy was less than half the other firms price and Mum feels confident we won’t see termites near her home again. My advice is… Ask Termite Solutions for a quote” Jason and Karen
“Two months past, Termite Solutions was one of four firms that surveyed our property and quoted on a plan to destroy the nest that had infested our home, and to set up a barrier to prevent further strikes. We found Ross Fraser’s professional and no-nonsense approach to be a breath of fresh air, and we had no hesitation in selecting Termite Solutions as the firm to fix and control the termite problem.” Peter O’Connor
“You should pride yourself in the level of customer service that you provide for your customers. We would have no hesitation in recommending your company to anybody.” Jim and Janet Barrett
“We just wish to congratulate you on your excellent service!! We will highly recommend you to anyone we hear is looking for prompt and reliable service… ” Kylie and Warren
“Your man Ross Fraser has completed the above work at my home, and I am very happy and satisfied with his thoroughness and careful application to his work… I can relax now that I am in good hands.” Aubrey Kennedy
“My wife and I wanted to thank your sons Bill, Mike and David for the great job they did today treating our house for a termite infestation. You should be proud of them! They worked hard all day in the sun and they did it singing and laughing. They were polite, professional and left our home neat and tidy. It was a pleasure having your firm attend our home.” Alan and Dawn
When we engaged Termite Solutions three years ago, we were impressed by their quick response and the professionalism and enthusiasm displayed by Michael. The inspection was thorough, and the treatment was highly effective. We also contracted the company to provide a Termidor chemical barrier around our house, and this was done with much care for our concrete and tile surfaces that needed to be drilled through. Since then, we have had annual inspections by Mal and continue to be impressed by his meticulous attention to detail. We have found Mal and his staff to be friendly and down to earth, and prepared to go to extra lengths to assist us. We feel as though we’ve made friends! Les and Marg
“I found Mal Brewer and Termite Solutions acted in a very timely manner in relation to a potential white ant attack. They were very professional, courteous and delivered as promised while keeping me informed as to progress and offering information and multiple solutions. This was further followed up with post treatment activities. I highly recommend their services. Judith. Belmont
To all staff at Termite Solutions, We would like to thank you for your exceptional service. About 12 months ago we discovered termite damage in our window sill. Our initial reaction was one of panic, we immediately looked to our local paper for help and saw an advertisement for Termite Solutions. On calling your office an appointment was set up and Michael very promptly came to our assistance. What a friendly, reassuring and professional man he is. I still remember him - obviously sensing our distress, telling us not to lose any sleep over it, it will be looked after. Treatment was prompt and convenient. Mal and Bill visited us a couple of days ago for our annual inspection, and were just as friendly and professional. We currently have our house on the market and without being asked Mal rang our agent and advised him that the inspection had occurred and there were no problems, now that’s thoughtful! Our expectations were exceeded throughout the entire process, so thank you again for what you have done for us. We would not hesitate to recommend you to any prospective clients. Kind Regards, Ian, Tina, Cooper, Hamish & Mitchell Jones Belmont
Mal and his team of staff have assisted us with termite control at our house for a number of years now. They are always on time and friendly and their quote was much less expensive than the others. The treatment they provided has proven effective and his advice saved us further cost as we were able to take some simple measures ourselves to assist in preventing ongoing damage from termites. Mal has also done a follow up visit upon our request without charge giving us piece of mind that we are now termite free. Mal and his team at Termite Solutions are the one’s I would recommend to my friends and family. Leanne and Paul 181 Ness Rd Salisbury
Hello Mal,
I just wanted to send a short but very BIG Thank You to you for commencing the treatment at Olive Grove so promptly and so professionally. Roger our tenant was delighted with your absolute professionalism when I spoke with him today advising me he was able to gain permission for you to enter the neighbours yard on Saturday and treat the tree as well as inside the house and also advising that Council had been prompt in responding to my call having already treated 3 trees at the front on the island verge. I have also taken the liberty to commend you highly to Tim Altass Real estate my Managing Agent in the hope that they may no longer refer any landlords to the “cowboys” who did the first treatment last October. I believe they are deeply concerned about what happened with the first company and may have resolved to find a new contractor. I trust that may result in significant work opportunities for you should this opportunity be mutually suitable to you and Tim Altass Real Estate. Once again thanks for the work and very prompt response to date Mark Baigent
Good afternoon Mal. I just wanted to put ” pen to paper” & say thank you very much for the way in which you addressed concerns I had regarding my property at Arundel. You approached the problem with an honesty & integrity I have rarely experienced in business dealings. I feel you are an “old style” businessman who “tells it as it is” without the hard sell attitude. My previous Termite Contractor continually made me feel the property was under “siege” & unless I acted quickly my property would be at great risk. I now have piece of mind & have much confidence in you & your team with the ongoing protection of my property. Thanks again Mal. Roger Keane
Yesterday (12th December), we received a termite inspection of our property at Dorset Drive, Rochedale. We just wanted at compliment Mike on the job that he did. He was not only courteous but professional in his undertaking of the job at hand. Nothing was a trouble for him (even climbing up in our roof to check the roof interior for any infestation). It was a pleasure to deal with him – these days a lot of younger people couldn’t care less about the service they are doing for you - but he seemed to be dedicated to his job and handled himself with the utmost respect to my wife and myself.Once again, thank you to Mike, and indeed, to Termite Solutions for a very personable young man to carry out our inspection. Regards Carole and Jim Turner
Hi guys, Just a quick note to compliment Bill and your organisation. His efforts were much appreciated. It is very rare to see someone coming out on Sundays to complete jobs, being hands on in helping with the work. My concrete looks excellent and the site has been left in an excellent state. He is a credit to you and your organisation. His communication of what was being done and how, was excellent. I actually told a friend about my quote, and they got their barrier completed through you as well, and also were very happy with the work. Kind regards, Deon Torenbeek Belmont
Just while I am here I would like to give you some feedback on the service I received from Mal. It is very rare these days to find people as polite and caring. I feel I received exceptional customer service off Mal and would like to let you know. He explained to me everything that was done with the barrier and made me feel very confident that the problem had been resolved. Hold on to this guy, because there are not many of them left out there. Kind Regards Tanya Southam
Just wanted to commend Michael on the fine job he did today when I met him for the inspection. He was courteous, professional and thorough, and took the time to explain in detail exactly what he was doing. Furthermore, he seems to be very enthusiastic about his job. I just wanted to draw this to your attention because it’s rare to see that level of quality these days, and it was very much appreciated. Cheers, Kaz Fernandez.
We have many more testimonials available upon request.
